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Release Notes v2.17.0

Features REA (v2.0.17) and Inbox

Work Profile Management: Users can now add and manage their work profiles directly from their accounts. This includes improved onboarding tools and saving logic.
Enhanced Inbox Settings: New settings have been introduced to display response times, customize response texts, and provide immediate human support in the inbox.
Analytical Filters: Reports can now be filtered using specific inbox IDs for better analytics management.
Date Filtering for Tickets: A new date filter option has been added for inbox tickets, improving ticket management.
SLA Management: We've introduced a new SLA tab within the inbox settings to manage service level agreements effectively.
Pagination for Agent and Human Lists: Users can now navigate more easily through the agent and human lists with added pagination features.

Improvements

Refined Inbox Settings Modal: The inbox settings modal has been upgraded to include new tabs for managing agents, details, support, and SLA settings, enhancing the overall user experience.
Enhanced Loading States: The threading name generation now includes a loading state for better user feedback while generating messages.
Error Handling Enhancements: Improved error handling for message events within the chat component ensures smoother user interactions.

Bug Fixes

Removed Unused Code: Cleaned up unused imports and functions for better performance and maintainability.
Fixed Response Time Settings: Resolved issues with default values for settings related to response time display.
Refined Display Logic: Improved the messaging display logic to provide accurate counts and better user experience during interactions.

General Improvements

Improved layout and styling in various components for better responsiveness and readability.
Updated form handling and validation processes, ensuring a seamless experience when creating and editing inboxes.

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