Description:

Implement an auto-response feature in Multiplai Inbox that sends users an immediate acknowledgment message, providing clarity on response time expectations.

Proposed Auto-Response Template:

Standard Message:

"Our team typically responds within 2 hours during business hours.

For Urgent Issues: We aim to respond within 30 minutes to 1 hour if the issue is flagged as high priority.

For Standard Issues: Our response time is 1-2 hours during support hours.

For Off-Hours or Non-Urgent Issues: We will respond at the earliest opportunity, but no later than 24 hours from the time the request was received."

Benefits:

Ensures users are informed of response timelines.

Enhances user satisfaction by managing expectations.

Streamlines communication and reduces repetitive inquiries about response times